Hit a snag? Start with the quick fixes below. If you're still stuck, we read every email.
Email support
Answers usually within 24 hours.
tvgo@carpediemcreations.io →Report a bug
Include your phone model and TV brand.
Send a report →Quick fixes
My TV isn't showing up
Check that your phone and TV are on the same Wi-Fi network — not the guest network, and not a different Wi-Fi than the one your TV is using. Turn the TV off and back on. Re-open TVGO so it looks again.
Connecting failed
The code on your TV only works for about a minute. Get a fresh one from your TV and try again. If it still doesn't work, restart both your phone and TV, then try once more.
Buttons lag or don't respond
Usually a busy or weak Wi-Fi connection. Move closer to your router, or restart it. TVGO is near-instant on a healthy Wi-Fi connection.
Voice search isn't working
TVGO needs permission to use your microphone — check your phone's settings. On iPhone, also make sure Speech Recognition is turned on.
I want to cancel my subscription
Subscriptions are managed through the App Store or Google Play. On iPhone: Settings → Apple ID → Subscriptions. On Android: Play Store → Subscriptions.
Still stuck?
Send us a message at tvgo@carpediemcreations.io with your phone model, TV brand, and what you were trying to do. Screenshots or a short screen recording help a ton.